Looking for candidates with 1-2+years of experience as an IT Help Desk Analyst, Help Desk Technician, or Technical Support related role.
- Serve as the first point of contact for users seeking technical assistance through in-person, phone, chat, email, or support ticketing systems.
- Diagnose and resolve basic computer hardware, software, and peripheral issues.
- Assist with installation, configuration, and troubleshooting of desktop operating systems and applications.
- Escalate unresolved or complex technical issues to senior helpdesk staff or appropriate technology teams.
- Maintain documentation of support activities in the ticketing system, ensuring accurate case records.
- Coordinate with vendors and service partners for hardware repair or replacement.
- Update and maintain user training documentation; provide basic user training when required.
- 2+years of experience in a Technical Support or IT Help Desk role.
- Familiarity with Windows Desktop Operating Systems (10, 11).
- Basic understanding of Active Directory, Microsoft Exchange, and Office 365.
- Knowledge of basic networking concepts (LAN/WAN).
- Experience with Remote Desktop or similar remote support tools.
- Technical certifications such as CompTIA A+ or Network+ are preferred.
- Excellent problem-solving and troubleshooting skills.
- Strong verbal and written communication skills.
- Outstanding customer service skills and a team-oriented attitude.
